The error is displayed when the PlayStation Network cannot complete the credit card check due to information filled out incorrectly, information mismatches, or missing requirements with regard to the information entered.
Possible reasons for the error:
- The credit card information entered (number, CVC) is not correct
- The address entered does not match the address associated with the credit card
- The address entered contains a PO Box (PO box are not accepted, only valid address is accepted)
- There is an issue with the PSN system that checks the payment information
In order to solve this error, you either need to update your PlayStation Network account or you need to find a different way of funding your account, for example with a PSN card (Playstation Network gift card).
Solution 1: update your payment information
The first solution works in most cases.
- Go to https://www.playstation.com/ and log in with your account
- Go to 'Account settings' by clicking on your image on the top right
- Click on 'Wallet'
- Fill out your details.
- Make sure that your credit card details are exactly the same as on the credit card
- Make sure that the address entered is the same address that is associated with your credit
- Make sure that the address entered is not based on a PO Box
This should fix the issue. If it still does not work:
- Double check your zip code and try to enter it without any spaces and try to use capitals
- Double check any edition to the house number and ensure it is correct
Unfortunately, in some cases the error persists. This can be due to a temporary issue in the PSN systems or due to issues with how the system accepts zip codes and house numbers.
Solution 2: This is the easy solution and recommended. Use a PSN card to top your Playstation Network balance
Several users have reported that, even when entering the correct details, the details entered still result in the error.
As a work-around, you can use a PSN gift card to top up your balance. This always works and sometimes you can buy them with a discount, which could be another reason to consider this. Pretty cool, ha?